FAQ's Page Answers to our most asked questions: I placed my order three days ago, and the WhoIs lookup shows that my domain is active on your servers, but I can't get my site to load on any browser. Why is that? Even when the WhoIs database displays your domain as active on our servers, sometimes the Internet doesn't display the site to all browsers in all parts of the world immediately. For example: your domain may be viewable in California today while not showing up in Maryland, but that usually gets resolved within 24 hours. It takes 3-5 days for the domain to become active and resolved back to our servers. This is true for all hosting companies. Where can I access my web based mail server without going through control panel? In the address bar of your browser, enter www.yourdomain.com/webmail. At the prompt, enter your full email address and your password. This is where you must first setup your email via the control panel and set preferences before it is activated. Will your e-mail service work with MS Outlook, Eudora, or other client based e-mail programs? Yes, no problem. How does the e-mail setup to work with MS Outlook? Simply use mail.yoursite.com as POP and SMTP. If you have problems using mail.yoursite.com as your SMTP (outgoing mail) server, use the SMTP server your dial up or Internet service provider offers. How many e-mail addresses do I get? Silver accounts have 5 email addresses, Gold accounts have 10 and Platinum accounts have 20 that you control in your control panel. You may request more accounts to be added. You have just setup my new account, why can't I access my new control panel? Your domain name is either new or being transferred to our nameservers. This process takes 3-5 days to resolve back to our servers. As soon as your site is up and running (resolved), you will receive an email from us. Until then, you can access your control panel at http://70.84.178.223/cpanel and input your username and password. I have my client based e-mail configured properly, why can't I access? You must setup your web based e-mail first I have uploaded my new index.htm page. Why doesn't it show? Our servers are setup with an .html index page. Just change your index.htm file extension to index.html How do I transfer my domain name? To transfer hosts, ask your registrar to change the nameservers to ours: Primary DNS: ns1.tahoewebhost.com Secondary DNS: ns2.tahoewebhost.com How long does it take to setup my account? Please allow 24 hours, although it has been done at times as fast as 1 hour. Your site will not be active for at least 3 - 5 days, until the name resolves. We will notify you when your site is ready. Do you offer PHP? MySQL databases? YES Where can I get my site stats? You will find extensive stats in the "Web/ FTP Stats" link in your control panel Can I have Sub-Domains set up under my domain? Yes Do sub-domains get FTP access? Yes, FTP only if you have a unique IP address.- they do not get a control panel. You do not have to have a unique IP address to have FTP to access all sub-domains, but you do need a unique IP address if you want virtual FTPs for each sub-domain. Can sub-domains have e-mail addresses? Yes- top level domain must setup in their control panel What will my sub-domain name look like? you.yourdomain.com Where is an overview tutorial of the Control Panel? http://cpanelguide.net Where is your Terms of Service? (each hosting client is bound by these terms) Terms of Service What will happen when my site go over the data transfer limit? The system has the capability to block sites that exceed their data transfer limit. This will be done at the owner's option of course, so you will have the choice to continue using more data transfer and pay more at the end of the month, or stop using more data transfer but no need to pay more at the end of the month.